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Old Nov 28, 2018 | 6:53 pm
  #15  
pgh234
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20 Years on Site
 
Join Date: Jul 2005
Location: PIT, BWI, or IPT
Programs: Dividend Miles, WorldPerks
Posts: 1,354
Originally Posted by Panther02
First rung on the VDB chart for accommodated outside of two hours or not confirmed at time of offer is $600 SLV + SLV for one way fare (including taxes and fees). Your points PNR has a value listed within the redemption transaction in your account. This info is available to Customer Relations, but I don’t think it shows to the Customer. It’s also listed as roundtrip if purchased that way, so there might be some calculating needed for a one way. Also, what the others who volunteered got will be in the denied boarding tool Customer Relations has access to.

As for companion/zero-fare tickets, there is a resource (that could be outdated) that says the one way fare will be compensated based on the lowest commercial fare paid for the same segment.

TL/DR: you are due the value of your one way fare plus the $600
Thanks for the confirmation of the policy. I reached out to customer service with that knowledge and will post back with an outcome.
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