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Old Nov 28, 2018 | 6:17 pm
  #14  
Panther02
 
Join Date: Aug 2015
Posts: 51
First rung on the VDB chart for accommodated outside of two hours or not confirmed at time of offer is $600 SLV + SLV for one way fare (including taxes and fees). Your points PNR has a value listed within the redemption transaction in your account. This info is available to Customer Relations, but I don’t think it shows to the Customer. It’s also listed as roundtrip if purchased that way, so there might be some calculating needed for a one way. Also, what the others who volunteered got will be in the denied boarding tool Customer Relations has access to.

As for companion/zero-fare tickets, there is a resource (that could be outdated) that says the one way fare will be compensated based on the lowest commercial fare paid for the same segment.

TL/DR: you are due the value of your one way fare plus the $600
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