Originally Posted by
joer1212
Nope. It's anything but "very quick and easy". I called Air China yesterday, and waited on the line for over an hour. I finally gave up, and decided to email them. That was 24 hours ago. No response yet.
Again, no. I paid a whopping 3+ cents a mile by topping off. I feel very angry and ripped off right now.
I guess it depends where and what time you call. CA's Australian offices for example the wait is short, and the staff are good. (From the other htread I notice you have having some delays with email too... it might be that it is the weekend?)
It's a shame you paid the 3+ cents to top up - but the option to top up for less is there using the slider. This can also be achieved with the screenshot method... at the time you submit the screenshots you indicate how many miles and how many top-up miles you wish to use.