Originally Posted by
proton022
Hi
My family and I missed a flight partly due to what appears to be a bug in the Delta mobile application.
Our flight departure was at 12:05pm. We made past the security checks around 11:15am. I checked my app to see when the boarding is. There was a notification that said "Today at 11:55 AM". Exact time of departure didn't quite register in my mind. I knew it was after 12. So I subconsciously assumed the time displayed is the boarding time. So I took my family to a lounge and got to the gate at exactly 11:54am. The gate agent denied us boarding as it was not within 15 min of departure, rightly so. Apparently, they tried paging us. But the message didn't reach the lounge we were in. We missed the flight. There were no other confirmed flights available that day (Thanksgiving traffic). So we had to stay overnight and take the same flight the next day.
I should have been more careful. Lesson learnt. But I still wonder why my Delta app notifications kept informing that my flight is at 11:55am. It is neither the boarding time (11:25), nor the departure time (12:05). Did anyone else here face a similar issue?
What notification or app detail are you saying messed up exactly? Can you post a screenshot?
I always receive a push notification when boarding actually starts. I have never had an error. Every once in awhile, JFK moves up departure by a few minutes and this shows as the new departure time.
The app doesn't even show scheduled boarding time. Only scheduled departure time. The only boarding info you see on the app is either the push notification when boarding starts, or on the flight details page in your app, where the status changes from "on time" to "boarding" in green.
The app does mess up sometimes and not display a mobile BP at the last minute, but I always take a screenshot so I don't have to deal with the effects of this again in the future as I have in the past