Originally Posted by
bhrubin
Unfortunately, you’re mistaken. It doesn’t matter if the hotel even has 10 suite categories. The hotel ascribes the suites that are in its standard/select suite pool. You’re only guaranteed the lowest category of suites in that pool.
I already agreed with you that the hotel did not meet its Plat suite upgrade obligation when it didn’t upgrade you to the lowest category of suite.
This may well be true, but have you seen this evidenced anywhere? If you read the new Marriott terms, you will note the standard/ select suite pool language from SPG does not feature. Where SPG terms were generally specific, Marriott appears to have replaced them with more generic ones which could be good, could be bad or could just be poor drafting (e.g. continental breakfasts replaced with breakfast).