Originally Posted by
C17PSGR
Agreed. Consistency has been a problem in both programs. Properties get to define "standard" which has obviously been a source of games in suite upgrades and redemptions. Plus, the breakfast games.
....
I called the ambassador line and they confirmed this was still in effect. They removed SNA's, I checked into the Sydney Marriott, and was upgraded to the Opera House Suite at check-in. No games, no "standard" suite discussion, etc.
Thank you for the update. Although the web page describing the Asia Pacific upgrade policy was still active, I assumed that the less definitive policy in the combined company's Terms & Conditions superseded it. Now if only they would expand that policy to the parts of the world where most of the complaints about the lack of standard suites originate.