Originally Posted by
hockeyinsider
If you have five categories of suites they can't all be speciality. Even so, the new terms don't exempt speciality suites. And I quote:
“Complimentary Enhanced Room Upgrade for Platinum Elite Members. Platinum Elite Members receive a complimentary upgrade to the best available room subject to availability for the entire length of stay at the time of check-in. Complimentary upgrade includes suites, rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities or rooms on Executive Floors.”
And even under the old SPG terms, the description from corporate policy was that speciality suites that were excluded were Presidential suites and equivalent. Unfortunately, in my personal experience and what appears to be reported by others, a number of legacy SPG properties have decided that they will define "standard suites" to a very limited set of specific suites and refuse to upgrade to any other rooms.
That's not saying some legacy MR properties didn't do the same as we've both experienced.
This all comes down to a battle from housekeeping that wants to reduce costs and some GM's who are more focused on short term costs rather than longer term revenue.
MR should mandate that we receive surveys specific to elite level with a checklist of whether we received program benefits. Once those scores started impacting Medallia ratings, we'd see a change. But ... I don't get surveys any more. Anyone know why that is?