Good location, but rather dated
Location This is the main positive thing about this property. It is located centrally in downtown Hiroshima, close to the Peace Memorial park and the related buildings. There are buses and a tram stop around the corner of the property going towards the station and towards Hiroshima Port. The main shopping street, Hondori, is about 2 blocks away from the hotel. Check In I stayed twice on separate occasion withing a 3 week timeframe at this property for a night. On both occasion, the check in experience was slightly different, with one slightly better than the other - as in the associate was slightly more welcoming. On both occasion, no real upgrade given from room size as a Platinum member and no real recognition as a Platinum member. You do get the option of points or Welcome drinks. In addition, some additional discount for usage of the F&B outlets, swimming pool and sauna. They offer too a complimentray bottle of water and an item of choice from the minibar for Plats. Room On my first stay of 1 night, I was booked in the non-Club floor. I was given a high floor room, just below the floors for the Club floor rooms. The room was a corner room, which seems to be the standard size room. Size was OK. Bed was on what some might consider to be on the harder side. Other than that, everything in the room felt dated. It did not help that the room itself was quite dark (even with all lights on). Also initially, the room smelled of cigarette smoke but after letting the aircoditioner run for some time, it was more bearable.On my 2nd stay also for 1 night, I was booked on the Club floor, basically, not much differences to the non-club floor room. The only difference seems to be additional bottle of water and different toilet amenities. Size of the room was the same and given one with the same outside view (city view). Same comment on the room interior which was dated and quite dark.Bathroom was of OK size in both type of rooms. They have quite a simple wifi login procedure - for IHG members, you jus thave to enter your IHG number or related email address and the connection is active. Speed was OK and stable. Dining Breakfast:On my 1st stay, breakfast was valid only at the main hotel restaurant located on the ground floor (same as the lobby). It seems that the hotel can accommodate more people than than breakfast room as there was a wait even as early as 6.30 am in the morning. From my estimate, the wait was about 10-15 mins (depends too on the number of people in the group).The breakfast spread was however good with the usual mix of Japanese and Western options. On my 2nd stay, I only had breakfast in the lounge which as expected had less options, but there was no wait. There was again a smaller selection of Japanese and Western dishes. Club Lounge The Club lounge is located on the 7th floor. It is a fully functional lounge as in that as a Club floor guest, you can check-in/out and there is always someone at the desk to check you into the lounge.Aside from breakfast, they have tea time and the standard evening service.For the teatime session - they have quite a variety of small desserts and cakes served. For the evening service, there are several small appetizers, 3 hot dishes and some of the same dessert as teatime. The number of beverages on offer is quite good - with 1 white (including a sparking wine) and 1 red wine, 3 different beers and the rest are the normal liquours and sake. The offerings is sufficient to make a meal out of it. Overall All in all, an OK property. The main plus of this property it it's location and decent room size (at least from a Japanese property point of view). Aside from them, the hotel is fairly dated and in general a very 'dark' hotel - it does not give you that inviting feeling. Service in general is OK.