Originally Posted by
Kobetraveller
I am very happy to hear this !
I have been waiting two months for a reply to one particular issue regarding Places. They replied immediately to my first email requesting more information so I sent several screenshots but have heard nothing back.
I have been thinking about following up but have been too lazy, and also because I keep hoping that the issue will automatically resolve itself as I do more Validated checkins.
This post inspires me to try again, and I have also been thinking of working through Amy which I have not done before.
If you are A+, you have to go to A+. A+ will contact Accor CS and this is normally the bottleneck.
I have made hell of complained on why A+ member cannot make use as regular channel. Their argument that Accor CS may not be familiar with A+ benefit. My counter argument, some request is very generic. If the request is account specific, Accor CS should tranfer it to A+ and A+ should pick up from there.
I hope they will listen to it and start making changing, although I will not benefit from it.