Originally Posted by speedytimmy

This is not accurate. There is the one glass enclosed elevator to the right up a short flight of stairs as you enter the property. This elevator goes up to guest rooms and is the only one that goes down to the pool and fitness area (you can also connect to the parking garage under Am Hof with this elevator). This elevator does not go to the Bank restaurant level without taking stairs.

What I might consider the primary elevators, especially with luggage, would be past the check in desks and then a right down the hall. There are two elevators here. These go to guest rooms, the level where the Bank Restaurant is, but not down to the pool.

There is an additional elevator from the cafe on the street level (Café Am Hof) that goes to both the Bank restaurant and Living Room. As mentioned somewhere upthread, this is the option with a wheelchair/stroller if you want to avoid the steps at the front entrance of the hotel. The Living Room is on the same level as the glass enclosed elevator.