Originally Posted by
RogerD408
However, in this case, it does appear they did wrong. Maybe the property realized it was their mistake and decided to let the chargeback stand or just plain let the chargeback expire and chose to eat it.
I find it much more likely that the rate OP was charged was the rate on the reservation/confirmation and the hotel just never got around to responding to the inquiry from AmEx or, more likely, decided it wasn't worth the customer service impact for a number that's very small to them. Quite often, if you whine loudly enough, a company won't bother, even when they're right. I suspect OP just got away with $182.
Even with Marriott's integration IT issues, this is core functionality that has existed for a long time and operates thousands of times a day. The odds of spontaneously generating a new daily rate on a reservation is quite high, IMHO.