Originally Posted by
jc94
Taking AC IT out of the equation, it’s hard to know why AC wouldn’t do this. If someone is willing to pay them $75 to change their route for whatever reason, and the flights have space, surely this is a win win for the beancounters and the elusive customer service.
Assuming you don’t get an agent on a power trip or who just DFAF
Lots of fares have free SDC, so it isn't necessarily making them money, and it can cause a lot of hassle that would exceed even $75.