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Old Nov 25, 2018 | 4:52 pm
  #5  
RogerD408
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20 Years on Site
 
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Originally Posted by CCIE_Flyer
You will likely get away with this due to the specific circumstances, but be aware that it could be grounds for cancelling your Marriott account. The Ts&Cs address unsettled hotel bills under the "Cancelling or Suspending by the Company" section. I have zero interest in playing the schoolmarm role that some around here so relish, but it's one of those things I believe to be worth considering when there's a dispute such as this, so making a note of it here...
Yes, Marriott has the right to fire any customer they choose for any or no reason. However, in this case, it does appear they did wrong. Maybe the property realized it was their mistake and decided to let the chargeback stand or just plain let the chargeback expire and chose to eat it. There is still time for them to contact the OP and work something out if the OP is wrong, but I seriously doubt that will happen.

But let this be a lesson, it is very important to keep confirmations until after the stay posts as your reference. Too many things can and do go wrong with a reservation and there is no requirement that Marriott keep detailed records for our safety, only theirs.
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