batboy I am sorry to hear that you had a sub-par experience at the FS Santa Barbara. As babu has suggested you can always post your experiences here for further reflection and opinions of other FTers as they can offer insights in how best to proceed.

Optimally, it would have been best to broach the subject with the Duty Manager (or highest ranking Manager in the hotel at the time) at, or just before check-out; however, the best person to write to is Mr. Wolf Hengst, President, Worldwide Hotel Operations, at Four Seasons Corporate Head Office in Toronto, Canada, and cc the letter to the Santa Barbara GM. The guest comment cards at all Four Seasons Hotels are addressed to him.

While Four Seasons, or any other hotel for that matter, can be always perfect, I believe one of Four Seasons' strengths lies in handling comments and guest complaints of service failure and doing whatever they can to ensure it doesn't happen again and to make it up to you in some way.

Do keep us informed of how things go. Good luck