Originally Posted by
bse118
Yes, with several Hiltons and HGIs. And I despise it. It is a useless annoyance. I wish there was a way to opt out of it at the global level. (Or better yet, that the default was 'no' and that you had to opt in)
That said - it is about the one thing that can get me to complete the post-stay surveys - so that I can complain about this practice.
Geez. It's not anymore intrusive then bring asked at checkin desk the same question. In fact if you have a need it allows them time to provide it. Also the number works even when not staying. Thus can send a text whenever you want to ask something.
It not like they flood you with texts. Just a simple do you need anything, one time.
I keep the Hilton Austin airports text number stored. Before I do OLCI I text and ask to be upgraded to the room I like.
BTW - it's not a global or Hilton thing. It's property thing.