Originally Posted by
cfischer
I have plenty of charges that don't credit correctly. Amex is horrendous w/ these; one thing Chase is much better at. There is no such thing as a non-participating property. The agent made up stuff. Have them file a case to investigate the problem. It usually takes 6 weeks for me to receive the missing points. So far one for each statement. Too much hassle and I wish Amex would finally fix their coding problems.
Thanks for the confirmation. How do I get Amex to file a case to investigate the problem? I asked the telephone agent to escalate and he said someone will get back to me. Would that be sufficient?
I tried to find a way to send an online message the way Chase has it, but couldn't find the option on the Amex website.