FlyerTalk Forums - View Single Post - AmEx Bonvoy Brilliant Luxury Card [General Discussion Thread]
Old Nov 23, 2018 | 11:53 pm
  #533  
GarudaSoars
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Originally Posted by cfischer
I have plenty of charges that don't credit correctly. Amex is horrendous w/ these; one thing Chase is much better at. There is no such thing as a non-participating property. The agent made up stuff. Have them file a case to investigate the problem. It usually takes 6 weeks for me to receive the missing points. So far one for each statement. Too much hassle and I wish Amex would finally fix their coding problems.
Thanks for the confirmation. How do I get Amex to file a case to investigate the problem? I asked the telephone agent to escalate and he said someone will get back to me. Would that be sufficient?

I tried to find a way to send an online message the way Chase has it, but couldn't find the option on the Amex website.
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