FlyerTalk Forums - View Single Post - AmEx Bonvoy Brilliant Luxury Card [General Discussion Thread]

Nov 23, 2018 | 4:22 pm

#532

cfischer

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Join Date: Aug 2005

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Quote:

Originally Posted by GarudaSoars

I used the new Amex SPG Luxury credit card for a pre-paid room reservation at the St. Regis Bora Bora. It did not get categorized as 6x points, nor did I receive the credit (charge was greater than $300). When I called Amex to enquire, I was told this is not a participating property for 6x points (?). I have asked for further review and Amex said they will get back to me.

Anybody else has faced the same issue at the St. Regis Bora Bora or any other Marriott/SPG property?

I have plenty of charges that don't credit correctly. Amex is horrendous w/ these; one thing Chase is much better at. There is no such thing as a non-participating property. The agent made up stuff. Have them file a case to investigate the problem. It usually takes 6 weeks for me to receive the missing points. So far one for each statement. Too much hassle and I wish Amex would finally fix their coding problems.

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