Originally Posted by
POatParker
The Consequences: I am no longer going to stay in any IHG hotels. They will loose all of my future business. I will give it to Hilton and Marriott. BTW, I travel EVERY week! I hope that anyone staying in Barcelona will NOT stay at the Barcelona Indigo Plaza Catalunya. Find a hotel with AC AND heat, no subway noise, with safe elevators and lighting! IHG will loose far more than the one night which should have been given to me! The all mighty dollar speaks! IHG looses!
First of all, IHG doesn't care about yours or any other individual's business. Sad but true.
Second, one free night is a pretty good outcome. Hilton and Marriott aren't going to comp your long stays either, just for complaining about the room temperature or external noise. Nor is their customer service particularly better.