Originally Posted by
ftrichard
BTW, having emailed a Design Hotel whose points hadn't posted a week after check out with a detailed breakdown of what was missing only for the points to miraculously appear a day later... I am now convinced that posting problems are not so much created by Marriott's IT but rather by delayed or error-ridden posting by individual hotels who (a) may not know how to use the Marriott system correctly and/or (b) cannot access the post and correct it after it's submitted.
Posting points with DH is done differently than all other brands. DH properties are only loosely affiliated with Marriott and aren’t required to have its software solutions and, as such, check-out information is not automatically submitted to Marriott and stay details have to be manually inserted through a specific online form. Many DH properties simply forget about that step.