FlyerTalk Forums - View Single Post - FAQ : Suite Night Awards - SNA - questions and discussion thread
Old Nov 22, 2018, 3:06 am
  #278  
paolo64
 
Join Date: Jan 2016
Posts: 905
I had a very odd conversation with SPG customer care re SNAs. I have 3 remaining for this year ( so expiring 31/12, plus 7 pending on another stay) and 10 for 2019. I wanted to apply them to a reservation 28/12-02/01 but was told that the 5 would have to come from the 2019 allocation “ because they have to be consecutive”. Obviously I wanted 3 from 2018 and 2 from 2019. Is this ‘policy’ correct? I don’t get it...maybe it’s just a new way to screw the customer. Very odd indeed.
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