Originally Posted by
mmonster
that is what I was trying to say, the ticket is nothing to do with Shanghai and why would they use the Asia office to contact customers? And no, there were no verifications of any sort. I do not understand why when it was issued here in NZ.
The agent's language abilities is also limited. The airline did not even ask me to fly with another airline on the same date but either minus 2 or plus 2 days. This is not acceptable. I will be very crossed if they kept my same booking but downgrade me on the day.
You are right. There is no reason why the Shanghai office should contact you. Shanghai is not cheap nor does it have enough competent English speaking staff. It makes no sense to have a call centre based there.
Where are you flying from and to? If this call was indeed legit, I can only guess that this Shanghai employee might be trying to be smart and try to accommodate a large group from China to your flight. I can't imagine this would have been sanctioned by his superior.