that is what I was trying to say, the ticket is nothing to do with Shanghai and why would they use the Asia office to contact customers? And no, there were no verifications of any sort. I do not understand why when it was issued here in NZ.
The agent's language abilities is also limited. The airline did not even ask me to fly with another airline on the same date but either minus 2 or plus 2 days. This is not acceptable. I will be very crossed if they kept my same booking but downgrade me on the day.