Originally Posted by
mecabq
Well, I did tell them my name and Honors number, the name of the hotel, and the check-out dates of three stays that still have not posted. How is that not sufficient?
The title of this thread was about me trying to understand the root cause of the issue, partially for my own curiosity about how systems work, partially to engage in FlyerTalk gallows humor, and partially to try to be proactive if I can get the attention of someone locally or at Honors to solve the issue for my benefit and others', in spite of the inability to see the issue on the part of their front-line staff. If a highly loyal customer (e.g., Diamond) did that for my own company, I would appreciate it.
Still, make life easy and forward the confirmation #'s to them. Your a Diamond, just like me, we are both nobodys in a sea of likely hundreds of thousands.
I had a client that would call and complain to no end and like you gave general info as though we had time to investigate when he could have given us better info, always with threats that we suck, blah,blah. I finally hopped on an airplane to only find out he was hiring crap subcontractors and sent him a bill for the $5K for my wasted time. He is still a good friend and client, but he is by no means my best client. He went from daily complaints to maybe one a year. Same volume $ from him, but he provides incredible detail now, without the daily complaints.
You obviously don't care, or you would have disclosed the property.