Originally Posted by
COSPILOT
I applaud your efforts to get things fixed but your approach is wrong, but I wouldn't blink at sending a yearly list of confirmation #'s to HH. You have decided to not give a clear history to HH by showing a specific pattern. I don't call HH and as them to look into HGI at xyz as though I'm some secret agent. If you sent me that message about my own company without detailed info I'd hit the delete button. Give me detailed info though and maybe something can be done without wasting time.
But I also don't understand hiding which hotel this is on FT. Giving others a heads up on how to deal with said property is helpful, not disclosing may make you feel better, but that's it.
Well, I did tell them my name and Honors number, the name of the hotel, and the check-out dates of three stays that still have not posted. How is that not sufficient?
The title of this thread was about me trying to understand the root cause of the issue, partially for my own curiosity about how systems work, partially to engage in FlyerTalk gallows humor, and partially to try to be proactive if I can get the attention of someone locally or at Honors to solve the issue for my benefit and others', in spite of the inability to see the issue on the part of their front-line staff. If a highly loyal customer (e.g., Diamond) did that for my own company, I would appreciate it.