Originally Posted by
mecabq
I suppose I could send them the confirmation for one of the missing stays, at which point they would probably credit that stay. Might as well just do the missing stay form for each one going forward. In the grand scheme of things, that's not a major burden, but defeats my objective of trying to help them get the process working, which I seriously doubt will result from this "verification." Yeah, I am exasperated at the indifference and incompetence. First-world problems!
I applaud your efforts to get things fixed but your approach is wrong, as I wouldn't blink at sending a yearly list of confirmation #'s to HH. You have decided to not give a clear history to HH by showing a specific pattern that is easy for them to research. I don't call HH and as them to look into HGI at xyz as though I'm some secret agent. If you sent me that message about my own company without detailed info I'd hit the delete button. Give me detailed info though and maybe something can be done without wasting time.
But I also don't understand hiding which hotel this is on FT. Giving others a heads up on how to deal with said property is helpful, not disclosing may make you feel better, but that's it.