Originally Posted by
Stranger
I don't see any mention that the guy even tried with the credit card. Which might well have worked.
There is a brief mention further down in the story about his attempts with the credit card company.
Originally Posted by CBC
In Neblett's case, his credit card company said there was nothing it could do.
What is irritating about this story is AC's response after the fact. It is highly unlikely this is the first time something like this has happened. Air Canada should be able to confirm through its systems that there was a problem or at least be more understanding that it can happen.
After months of trying directly the fellow only got his money back after he went to the CBC. The takeaway is to get a fair hearing from Air Canada one must first inflict a little public pain on them.