help, points not posted, hotel isn't helpful
Hi guys,
I've made 10 bookings for a hotel for a recent conference. I know I ONLY GET CREDIT FOR THREE rooms. But so far a month has passed by and I only got credit for my own room (5 others rooms were paid by my credit card). I told the hotel (Marriott Shatin, Hong Kong) the exact reservation numbers of 2 of the 5 rooms I wanted credit for. I was told "ok, we'll take care of it", that was a month ago. Two weeks ago I emailed them and gave them all 5 rooms reservation numbers that I've paid for, and ask them to just give me credit for two of the rooms. Was told ok, they will send the email into Marriott and get me the credit. Two weeks later, nothing.
Any other avenue I can try? Hotel seems to pass the buck to Marriott.
Any suggestions appreciated.
CD