Originally Posted by
Stranger
I don't see any mention that the guy even tried with the credit card. Which might well have worked. BTW I have no evidence of CCs "trying to wiggle out." At least not Amex.
What I find odd is no e-mail. But that does happen. Still obviously the guy had a case.
This has happened to me before where I didn’t get an email confirmation / eTicket (had to go online and forward to myself) It’s also happened that something crashed during the final payment and it didn’t go to the confirmation page (though there I got the email confirmation)
So I guess it’s possible that both things could happen in the same transaction although it seems somewhat coincidental this is also when travel plans changed.
It’s not a lot of money and for the goodwill I’m sure it’s worth it for AC to refund