Mrs PAL62V was on the BA185 that day, arriving just as the snow began. They got to the gate thankfully, but then she was unable to leave the airport! Was stuck there until she could finally get an Uber at around 4.30am to get her the last 50 miles. No hotel rooms and people sleeping everywhere. Taxi queue was horrendous and people were being stuck on roads all over the place. In the end she felt better for having warmth, food, power and a place to sit and try to sleep.