Originally Posted by dulciusexasperis

I really do find that people's expectations of air travel (I'm not just talking about the OP) are simply not in line with reality. Air travel is public transportation, not your private jet. I'm trying to imagine someone going on about a bus or train being late for example and saying, 'I am entitled to compensation' or 'my bag came out of the storage area under the bus and it was dirty, that's just unacceptable.'