Had a long conversation with my ambassador today. I called in to make sure I wasn't going to get charged for a stay that I had to cancel after the 3 day cancellation window.

My ambassador told me as long as I cancel before 3pm on the day of my reservation I will not be charged. I then asked her if I can cancel online or I have to call her. She said all I have to do is cancel online and if I have any issues just to give her a call? I then asked her again if she can double check to see if I am going to be charged for the stay and she said I was not!

This can't be right! I read these post's every single day on flyertalk and nobody has brought this up!