Originally Posted by
Bullswood
Nicc HK: I'd agree, and it's sad that we all seem to think "compensation!" as an almost knee-jerk reaction to any misfortune. I suspect it's partly because we have the privilege of living in an age where customers are generally well protected and we tend to take it for granted that things actually do go right 99% of the time. Perhaps when people believed in a deity or were a bit more in awe of the complexities of flying, they were more inclined to accept life's ups and downs as an "Act of God" or the "fickle finger of fate" and just shake a fist at the heavens?
On the other hand there is a reason why EC261 was introduced. Mainly because airline management were incapable of treating customers fairly or doing the right thing when IRROPS occurred.
And the moment EC261 became law it invited ambulance chasing lawyers to get involved.
Today is the tip of the iceberg too....someone said on here recently that only 2% of people entitled to claim actually do. As soon as the PPI deadline is reached this may become a more popular area for the lawyers.