Please be more specific. Do you mean a booking made through an OTA, but with a card transaction from a hotel, -or- do you mean a card transaction submitted by the OTA itself?
OTA purchase on hotel, ie orbitz.
Below was the email I sent to citi a while ago.... I sent them T&C as well as the link for application. They do not care.
After back and forth, I got a call from citi executive office (maybe), confirming they do not give bonus point on any OTA booking, ONLY air ticket and hotel direct (note, OTA air ticket booking should be ok, since airlines charge directly to your credit card) .. They said sorry for the confusion, that's it....
"When I applied for the citi prestige card, I was told this will including 3x bonus on travel agencies. Yesterday, I went to the branch, and confirmed the same, I also called the citi hot line 18772882484, the agent told me, yes, the prestige card was including the travel 3x bonus,I tried to explain it doesn't show on fine print, he seems annoyed I am referring to the fine print. Lastly, he confirmed my card has 3x bonus on travel.
However, he was wrong as well!!! He told me travel agency is NOT included, while the fine print clearly indicated so. He asked me to call 18009505114, the phone agent just referring whatever on the note (victor put the note), without doing any research. I share the link with them. He sent me a link showing without "travel agency" as bonus category, however, I referred to his link's fine print on "pricing and information", it also stated it included "travel agency". The online rep said he checked with his supervisor, Amber, and they still said it's not including travel agency!! He just said he cannot do anything as my account only include air travel and hotel, NOT travel agency.
I just don't understand why there would be an argument? The card comes with "Citi ThankYou Rewards Terms and Conditions" and "Citi Prestige Terms and Condition", both stated the same.
And I seriously think they all need communicating with one another. If a supervisor is giving out wrong information, that's a HUGH problem!
Pls share my disappointment. Pls train your agents. Thank You
Below is the information I sent to your online rep, victor
CitiŽ ThankYouŽ Rewards
Summary of the Citi PrestigeŽ Card Terms and Conditions
With the Citi Prestige Card, you can earn ThankYou Points for purchases made on your card. Unless you are participating in a limited‐time offer, you will earn:
-- 3 ThankYou Points for each $1 spent on purchases at airlines, hotels and travel agencies.
-- 2 ThankYou Points for each $1 spent on purchases at restaurants (including cafes, bars, lounges and fast food restaurants), and on select entertainment, including live entertainment, live theatrical productions, concerts, live sporting events, movie theaters, amusement parks (including zoos, aquariums, circuses and carnivals), tourist attractions (including museums, and art galleries), record stores, video rental stores and on-demand internet streaming media;
Also. the application link.
https://www.citi.com/credit-cards/cr...ge-credit-card