Called in to inquire about a charge, and the agent answered with something like "Welcome to Chase...how may I help you?" I was a bit surprised, because I'm used to hearing something like "This is the JP Morgan executive line...how can I help you?" Not sure whether there is a change of how these calls are being processed, or whether the JP Morgan folks were too busy, so my call get routed over to another group.

In any event, once I gave the agent my last four digits, she said "Thank you for being a Private Bank customer." LOL.