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Thread: Marriott handling of SPG-approved BRG rules: what to do now?
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Old Nov 18, 2018 | 8:47 am
  #74  
barracuda93
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Join Date: Aug 2013
Location: Taiwan
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Originally Posted by puchong
So is 5,000 points the "new normal" or should I complain?
It depends on definition of "normal" here. Marriott is breaking T&C and violating their offer here by stripping us of 1000 points. So it is not normal in a sense of compliance with regulations. But it is what they do now: I have not seen a single case reported that someone got 6000 points for BRG after the merger.

After going several rounds with escalations and filing a complaint with BBB I have an impression that the only way to force them honor their offer would be a legal action. If you live in US, you may consider small claims court.
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