Hi everyone,

I am a longtime SPG Platinum and right on the line of requalifying for Platinum Status this year. A few days before the merger, I stayed with family for 2 nights in 3 rooms at an SPG property using points, and only got credit for one room.

It took many, many calls and emails before a phone agent would agree that since I stayed pre-merger, SPG rules should apply and I should get the extra 4 nights of credit. He told me to email [email protected] with the infos and folios, which I did.

That was 2 months ago. Despite follow up emails and calls, never got a response. I finally got a response today (see below), which says that only paid nights get elite credit. What??? Does this rep know the program's rules? I responded to a link to the website where it says that Award stays get elite status credit, but don't have high hopes, as I've been calling and emailing for months and getting nowhere.

Does anyone have anything they suggest doing? I'm getting really frustrated, but this will make the difference between Plat and Gold, and I'm convinced I've earned it. Is anyone else having a difficult time in getting their accounts properly credited?? Thank you!

Response from Starwood Rep

Thank you for contacting Marriott International regarding your stay from August 15 to August 17, 2018. I welcome this opportunity to help.

Point redemption nights do not qualify as only paid nights qualify to earn night credit. I apologize if this may cause any inconvenience for you.

We value you as a Platinum member in our new Loyalty program. Should you have other inquiries, please reply to this email, or you may contact us directly at 888 625 4991. Safe journeys.