say youre going to pay then say why not free
talk to manager on duty , could email higher
Elite Membership Benefits The Ritz-Carlton Rewards
PLATINUM PREMIER ELITE
Including Select Suites
At The Ritz-Carlton rooms with direct Club Level/Lounge access are excluded; suites are included for Platinum Premier Elite and Platinum Premier Elite with Ambassador members only.
https://www.marriott.com/loyalty/terms/default.mi#elite
ii.
Complimentary Enhanced Room Upgrade for Platinum Elite Members. Platinum Elite Members receive a complimentary upgrade to the best available room subject to availability for the entire length of stay at the time of check-in. Complimentary upgrade includes suites, rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities or rooms on Executive Floors. At The Ritz-Carlton, suites are only included for Platinum Premier Members and rooms with direct Club access are excluded. Enhanced Room Upgrades are subject to availability and are identified by each Participating Property. The Complimentary Enhanced Room Upgrade for Platinum Elite Members is available at all Participating Brands except at Marriott Vacation Club, Marriott Grand Residence Club, Aloft, Element and participating Vistana properties.