That can be true. Some StR properties offer butler service to every room (NYC, Bora Bora, Mexico City, Bahia Beach, Punta Mita), some offer it for upgraded rooms and suites (Houston), and some only offer it for suites (Washington, San Francisco, Bal Harbour).

Fortunately, as an Ambassador guest, I’ve most often been upgraded to a junior suite or higher at most StR, and the few where I didn’t get upgraded still offered me butler service as a warm gesture.