Originally Posted by
cbirch18
I'm having issues logging in as are my parents. We all tried different browsers. Called their customer service too and they're very rude. Refused to waive the phone booking fee and told me (last night and today) to wait 45 minutes for the site to fix itself.
Maybe this is IB's creative way of prematurely ending the redemption period of the promo avios, or otherwise at least this serves as a way for them to juice phone booking fees from those trying to redeem. Reputable airlines at least waive phone booking fees when booking online is not possible. It will be interesting to see how long these site issues persist.