Originally Posted by
Aussienarelle
So been a while since a GPU needed to be redeposited. Used to RPUs being redeposited and it happens pretty much when the UG does not clear. Am guessing there is a different system for GPUs. Will not bother them now due to current travel waivers in force and long wait times for CS phone operators.
I just called to change my Sunday evening flight to SFO for one earlier in the day, as I need be back by Monday and it appears the GDP will still be going Sunday. The 1K line gave me the 'call will be answered in the order it was received' as it often does (when routing to the regular Premier desk?), but I wound up waiting only about 10 seconds. (The agent also gave '1K desk' as the welcome, and then closed by thanking me for being a Platinum member.
I said nothing to that, as it sounded pretty hectic in the background!
)
However, for a certificate redeposit, I find it easiest to email. Just include which flight / itinerary it was applied to, and they'll figure it out.