Cancelled non-refundable ticket and need help
All-
First time posting on this forum.
I had a ticket from SFO to LHR for Nov 22 but I had to cancel it due to travel document issue.
Online on united.com it showed that the ticket is non-refundable/non-changeable. There were options to change/cancel but Change Option link did not do anything (nothing happens when I clicked).
I also read on this forum that if I don't cancel and don't fly the whole ticket is gone/I don't get anything.
Anyway, so I cancelled as I had to wait to get the final decision on my travel docs.
Now when I go to United.com and see my reservation, I see option (Link) to "Use Future Flight Credit" but when I click it, NOTHING happens.
I read somewhere on this forum that, the credit (ticket amount - fees to use the credit) shows up little later. (I hope so as I don't want to lose full ticket amount).
My question is; will I get this credit? Am I understanding this correct that the credit takes time and hence the button/link is inactive at this time?
Please let me know if anyone has any experience with this situation. Thanks for the help in advance.