The fare will be adjusted. They also got an ...-chewing from me.

When I came out of immigration/customs at LHR and noticed the driver wasn't there I went to the BA courtesy desk. They told me they could do nothing, but gave me a phone number to call. They said the limo is arranged through "British Airways Holidays" [their travel subsidiary] and not "British Airways". I asked to use thier phone to place the call. They said "no".

I used a public phone with my credit card to call BA Holidays. They said the driver waited for me. This was nonsense. I fast tracked through immigration and was one of the first to get my luggage and clear customs. Plus, the flight arrived early. I don't believe the driver ever showed. BA told me it would cost about 50 pounds to go from LHR to LGW by cab. More bullcrap, the cab fare was 150 pounds.

On trips like this where BA requires a connection LHR-LGW they should provide a one night stopover option for free, or for $1, like Singapore Airlines does. Most disappointing.

Also, their lounge in Lagos is run down. The other lounges look better. This wasn't the case before.

I think I'll switch over to Air France, they have a Petroleum Club for travelers like me, which appears to be a better service.

Z