This happened tour for a stay next week (one week out). My ambassador is working on it to try to upgrade manually with the hotel as the SNAs still have not been posted back into my account. She says she has also contacted the internal Marriott department to try to get them reissued (I’ve got 3 back so far instead of the 5 that I originally used, and were cancelled by the system).

I’m very annoyed by this - was quite sure that the SNAs would have cleared and I had been saving them all year for this trip. I love my ambassador but this makes me feel a bit better about my decision to aim for only 75 nights this year instead of 100.

Overall lots of IT incompetence which has been generating lots of extra work for my ambassador this year. (The new IT platform means that I can’t make reservations at certain hotels without going through her!) If IT issues continue I may drop down further next year to 50 nights. We’ll see.