Thanks for the detailed tutorial. You're right, it's a franchise, surely not a management contract with Hilton. Plan A is to keep pressing at the hotel, and see if there is anyone high enough (like the GM) who would care. It's an oddly bare-bones operation there; in all of my time, I have never seen anyone higher-ranking than a hapless, but kind, front office supervisor of some type. Plan B is to try corporate.

bbbb: Yes, my Honors number is on the final bill.