Originally Posted by Kimchi278

I wrote Ian a few days ago and he responded in one day saying "Allow me to reach out to the Jiwo team and look into things as I am away and I will get back to you with your requests."

One of the requests was asking him to clarify a few booking requests that the experiences team was not clear on.
Rather than responding to me himself, his team reached out 24 hours later and clarified the excursions so I think that was in lieu of him responding personally.

I am not impressed.