Originally Posted by
jrl767
"I can understand your frustration with having to wait longer to get our Baggage Service Guarantee voucher. We use these vouchers for tracking purposes, and understand it takes additional time to receive the voucher. However, we do need these codes entered into our system so we can try to improve our service. In the future, we will need you to get the voucher and enter it into our system if you would like to receive additional miles."
how about using the Customer Service case number on the email acknowledgment?
Wow. So if customers don’t request a voucher, AS has no way of telling if the guarantee is being kept or not, and no interest in fixing it if it isn’t? Sounds like too many of their other service standards. Can’t just match bag scans and arrival times?
My guess is it’s used as a tracking measure against the station’s performance stats. Which means they have an incentive not to cough up vouchers.