Originally Posted by
Horace
My point is that Platinum Elite members SHOULD be able to know if a property is a hotel or resort when making a reservation.
The top line of each property's webpage SHOULD be indicative of the benefits that an Elite guest can expect.
And whenever there's an error at Marriott.com, it should be corrected quickly when the error is identified.
Sadly, this sometimes appears not to be the case.
This.
I would have replied to the GM & asked him specifically when he was going to get the information corrected on his property's website, that he's misleading guests, & such is inappropriate. And if the OP hasn't done so by now, post on TripAdvisor & give everyone the heads up that the property is a resort & not a hotel.
Cheers.