Interesting observation... All SPG hotels posted promptly under SPG account. I had a Renaissance stay two weeks ago and it did not post. I have not merged my accounts yet.

Calls to SPG reps based in Canada give excellent service. Calls to any of the US reps who may be Marriott people just makes me want to throw up and cry. The so called Platinum line was just the basic line and when I said I wanted to report a missing stay I got transferred over to Customer Service which the computer prompt kept asking me to put in my account number, then password then the last 4 digits of my Social Security number ??? Hello? What's this, a bank? Putting 000 didn't help and I was bounced back and forth as I don't have a SS #.

Finally got thru to another "SPG" agent which was probably another Marriott agent who gave me an email to submit my folio to. She gave [email protected]. My email got bounced back. Does anyone have the correct email to send to?

Good that I'm LTP. I haven't stayed much this year and with the way things are going may see my custom(which I've already switched over to Hilton) wane.