Originally Posted by
margarita girl
Starwood had a policy that if you received an upgrade, you were entitled to the benefits that came with that room, regardless of how you got there. The Lurkers have also confirmed this and gotten involved when rogue properties tried to deny benefits.
I would ask the Lurkers whether this policy is still in place and whether they can intervene on your behalf.
The policy is still in place with regard to legacy SPG properties; however, this is a legacy MR property so it would have to be escalated through legacy Marriott customer service since - at the moment - we are unable to open cases on those hotels.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]