The unknowledgeable staff in India is outrageous. I have a Centurion card and all calls are answered by knowledgeable staff, based in the U.S., who are able to answer each and every question that I have. The Centurion calls aren't being directed to India at least!

What we have to understand is that these CSR read from a script / guidebook for all of the answers to your questions. If we ask a question that AMEX hasn't printed for them; then you're out of luck. I wish for everyone's sake (not including Centurion card members ) that they would improve this, simply pathetic. Don't get me started on Delta / Dell CSR's.